Reviewed by - Chris Morici
Review Given By: Chris Morici
Date: June 11th, 2020
Just moved into a new home and had the pleasant surprise of finding out that every lock on every door in the entire house (3 storm doors and 3 standard doors) used a different key. Additionally, some locks did not have have a hand turn mechanism to engage the deadbolt from inside, and the door had to be locked from the inside with a key - very frustrating. I reached out to Samantha at Easter's who was great, immediately and accurately understood my need (1 key that could open all storm doors, and 1 key that could open all standard doors), the number of rekeys required, and gave me a estimated quote for the work to be performed. I agreed to move forward and Samantha reached out to the Dispatch team so that they could schedule the time for a tech to come out and perform the work that best suited my availability. Dispatch called me about 30 minutes later and let me know that there was a window of availability next day. Like many other service organizations, the window was rather large (12-4) however they informed me that they would be calling about 20 minutes before they planned to arrive - great! At around 12:15pm next day, Kevin (the tech, who was fantastic) called me and let me know that he would be arriving around 12:45pm. Kevin arrived right on time, and already knew the exact work that needed to be performed as it was successfully passed on from Samantha to dispatch to Kevin. Once I provided Kevin with all of the previous keys, he got to work with the rekeying which took about an hour (super fast for 11 separate locks that needed to be rekeyed). Kevin was extremely personable and respectful of space and wore a mask which was great in these COVID-19 times. Once everything was rekeyed, it only took Kevin about another 10-15 minutes to reinstall every lock. Kevin also used drills that were almost completely silent which was amazing because he was able to reinstall the locks while I was in the middle of a conference call without disturbing me at all. Once everything was wrapped up, I got the exact costs for the work (which was even less than the original estimate!) and paid via credit card. All in all the entire experience was fantastic and this is the best service I have ever received from a local locksmith in Maryland. I highly recommend Easter's Lock & Security Solutions for any home lock and security work you plan to have done!
