Reviewed by - Kim Dewey
Review Given By: Kim Dewey
Date: February 6th, 2020
Phenomenal experience from start to finish! The team that I worked with at their showroom in Urbandale - Justin, Clayton, and Dan - were incredibly knowledgeable and accommodating. We needed our locks changed ASAP and Strauss delivered! The locksmiths that came to our home, Eric and Nathan, were equally fantastic! They took their time to ensure that the 3 inch screws that we had requested were installed rather than the shorter screws for the deadbolt and strike plate. Furthermore, Eric worked diligently to ensure that our doors closed and locked smoothly. Our back door has never locked so smoothly - like butter! We had both our front and back door locks replaced. We upgraded from the traditional deadbolt and separate door knob keyed lock with a wifi-enabled keypad. Everyone that I worked with offered suggestions and tips for setting up the app and utilizing the various features. Prior to contacting Strauss, I did contact other locksmiths that were located closer to our home and/or we had previously utilized. Strauss was the only one that carried the wifi-enabled keypads and had experience installing them in residential households. Hands down... worth every single penny and more! Thank you to the AMAZING Strauss team! You've gained a new, loyal customer!
